Natural Gas Safety
Safety is important to us. That's why we regularly provide information to customers, emergency responders and excavators about natural gas safety. Help us measure the effectiveness of our communications by taking a safety survey and be entered for a chance to win a natural gas grill!
Customer Survey Contest Rules
Emergency Responder Survey Contest Rules
Excavator Survey Contest Rules
Natural gas is a very safe energy. Like any form of energy, though, it must be handled responsibly. Following certain operation and maintenance procedures will allow you to safely enjoy the benefits of natural gas for your home or business. Here are some points to familiarize yourself with regarding natural safety:
If You Smell Gas…Act QuicklyNatural gas smells like rotten eggs. An odorant called “mercaptan” is added to the odorless gas for safety purposes.
If you smell a natural gas odor:
- Do not use any devices that might create a spark, such as light switches, phones, flashlights, or electric appliances, including computers. A spark could ignite the gas.
- Immediately have everyone leave the house.
- Go to a nearby phone and call the Elizabethtown Gas hotline to report the odor.
- Keep everyone away from the building until given the “all clear” from a gas company employee.
Remember, never try to find the leak yourself.
To Report a Gas Leak Call:
1-800-492-4009
While waiting for our field service representative:
If you smell a gas leak indoors:
- Have occupants exit the building immediately. Open doors and windows if you can do so quickly and easily while you exit.
- Don't try to locate the gas leak.
- Keep everyone away from the area of the odor.
- Don't turn lights on or off or unplug electrical appliances. A spark could ignite the gas.
- Don't smoke or strike any matches.
- Don't use a telephone or any electrical equipment that might create a spark in the area of the odor.
Outside gas odors should be reported right away. Do not try to locate the source yourself. Stay away from the location in question until it is declared safe to return by a Elizabethtown Gas field service representative.
Watch for Gas Curb Boxes During cold months, your gas curb box may rise a few inches. It’s easy to spot: a four-inch round metal cover, marked “GAS.” This can create a hazard when you mow your lawn. Just step on it firmly to get it back to ground level. If this isn’t successful, call us; we’ll correct the problem at no charge. Please call, too, if the curb box has sunk or presents a hazard in any way.
Other Gas Safety Tips
- Gas appliances should have proper air circulation at all times.
- The gas flame should burn bright blue. A yellow/orange flame could indicate improper combustion or venting.
- Keep flammable or combustible items away from gas appliances and equipment.
- Use gas equipment only for the purpose designed. NEVER use a stove or range for heating.
- Buy only gas equipment that has the American Gas Association Blue Star seal of approval showing the appliance meets safety standards.
- Have one or more fire extinguishers in your home.