About Us > Press Room > 2012 > Elizabethtown Gas urges customers to prepare now


Elizabethtown Gas urges customers to prepare now

UNION, NJ – Oct. 26, 2012 – Meteorologists are predicting that Hurricane Sandy could impact the Elizabethtown Gas service territory in coming days, bringing with it substantial rain, damaging winds and the potential for flooding. 
“The safety of our customers, employees and residents is our number one priority. We are monitoring the storm track and our crews are implementing the first phase of our company’s emergency response plan as we prepare for the hurricane,” said Brian MacLean, vice president, Elizabethtown Gas. “We urge residents to take steps now to ensure their personal safety and the safety of their family before the storm hits.” 
Below are recommended guidelines associated with natural gas before and after severe weather to ensure safety: 
Before the storm

  • Customers are encouraged to know the location of their natural gas meter.
  • Elizabethtown Gas advises customers to leave their gas meter on to maintain proper pressure in the gas piping within their homes or businesses and to prevent water from entering the lines should flooding occur. Most gas appliances have safety valves that shut off the flow of gas automatically if the pilot light goes out.
  • Your natural gas service should operate uninterrupted throughout the storm. Only Elizabethtown Gas or emergency personnel should turn the valve off. In cases of severe lightning, customers might want to unplug natural gas appliances to avoid possible electrical damage.
  • Customers are urged to report a natural gas emergency to the Elizabethtown Gas 24-hour emergency response line at 1-800-492-4009. The damage assessment and restoration process begins once the storm has passed, and it’s safe for Elizabethtown Gas crews to proceed with gathering information and determining the extent of the service needs in the affected areas. 

During/Immediately after the storm

  • Natural gas is injected with a distinct odor, which many people equate to that of rotten eggs. If the odor of gas is present Elizabethtown Gas 24-hour emergency response line, at 1-800-492-4009 from a safe location. Residents should never try to identify the source of a leak themselves.
  • If you smell gas, do not use a telephone or cellular phone, turn light switches on or off, operate any appliance or do anything that might cause a spark, such as a lighting a match.
  • If flooding occurs at a residence or business and the gas appliances are or have been submerged under water, do not try to operate the appliances.
  • During clean-up and repair after a storm avoid causing damage to the gas lines by calling 8-1-1 before digging. This also pertains to removing downed trees as they can become entangled with natural gas lines. 
  • Following a weather emergency, ensure the gas meter is visible, and the area surrounding the meter is free of trash and debris. Mechanical equipment used after the storm to clean up a location may damage an unseen meter. If a natural gas meter is damaged or gas line is exposed, immediately leave the area and call the Elizabethtown Gas 24-hour emergency response number at 1-800-492-4009. 
  •  If your gas service was interrupted as a result of the recent storm, restoration time depends on when water recedes in flooded areas and customers’ homes and businesses are free of standing water, and when Elizabethtown Gas personnel can safely enter homes and businesses, and appliances are easily accessible by technicians. 

For more information on how to stay safe during severe weather, visit www.elizabethtowngas.com/BePrepared. 

About Elizabethtown Gas

Elizabethtown Gas, a wholly owned subsidiary of AGL Resources (NYSE: GAS), provides natural gas delivery service to approximately 276,000 residential, business and industrial natural gas customers in New Jersey. In operation since 1855, the company serves parts of Union, Middlesex, Sussex, Warren, Hunterdon, Morris and Mercer counties. For more information, visit www.elizabethtowngas.com 

About AGL Resources 

AGL Resources (NYSE: GAS) is an Atlanta-based energy services holding company with operations in natural gas distribution, retail operations, wholesale services, midstream operations and cargo shipping. As the nation’s largest natural gas-only distributor based on customer count, AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves more than 1 million retail customers through its SouthStar Energy Services joint venture and Nicor National, which markets natural gas and related home services. Other non-utility businesses include asset management for natural gas wholesale customers through Sequent Energy Management, ownership and operation of natural gas storage facilities, and ownership of Tropical Shipping, one of the largest containerized cargo carriers serving the Bahamas and Caribbean region. AGL Resources is a member of the S&P 500 Index. For more information, visit www.aglresources.com.

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