About Us > Press Room > 2015 > J.D. Power: Elizabethtown Gas ranks highest in their segment in customer satisfaction


J.D. Power: Elizabethtown Gas ranks highest in their segment in customer satisfaction

UNION, NJ – Oct. 20, 2015 – Elizabethtown Gas ranks highest in customer satisfaction among mid-size utilities in the East, according to the J.D. Power 2015 Gas Utility Residential Customer Satisfaction Study.

The study measures overall customer satisfaction in six categories, including customer service, corporate citizenship, and communications. The survey responses were collected from approximately 66,000 residential customers of 83 large and midsize utilities between September 2014 and July 2015.

The company’s overall customer satisfaction increased 30 points from last year and 45 points since 2013, continuing an upward trend. The increases can be attributed to the focus on improving its interactions with customers at each touch point, from service installation to billing and payment. Elizabethtown Gas also has worked to engage customers with proactive communication that has built awareness of the affordability and benefits of natural gas, pipeline safety, payment options and the impact the company is making on the community.

“We’re proud to build upon our reputation as an industry leader,” said Brian MacLean, president of Elizabethtown Gas. “This would not be possible without the hard work of our employees who make it easier each day for customers to do business with us. We will continue to deliver on our promise to provide an exceptional customer experience.”

Last year Elizabethtown Gas also was recognized as a “most trusted” natural gas company in a study by Cogent™ Reports that measured overall customer engagement, including brand trust, operational satisfaction and product experience.

To learn more about Elizabethtown Gas, visit www.elizabethtowngas.com and follow us on Facebook and Twitter @etowngas.

About Elizabethtown Gas
Elizabethtown Gas, a wholly owned subsidiary of AGL Resources (NYSE: GAS), provides natural gas delivery service to approximately 281,000 residential, business and industrial natural gas customers in New Jersey. In operation since 1855, the company serves parts of Union, Middlesex, Sussex, Warren, Hunterdon, Morris and Mercer counties. For more information, visit www.elizabethtowngas.com.

About AGL Resources
AGL Resources (NYSE:GAS) is an Atlanta-based energy services holding company with operations in natural gas distribution, retail operations, wholesale services and midstream operations. AGL Resources serves approximately 4.5 million utility customers through its regulated distribution subsidiaries in seven states. The company also serves over one million retail customers through its SouthStar Energy Services joint venture and Pivotal Home Solutions, which market natural gas and related home services. Other non-utility businesses include asset management for natural gas wholesale customers through Sequent Energy Management and ownership and operation of natural gas storage facilities. AGL Resources is a Fortune 500 company and a member of the S&P 500 Index.

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