About Us > Press Room > 2017 > Safety First: Natural Gas Guidelines You Should Know Before, During and After Severe Weather

Newsroom

Safety First: Natural Gas Guidelines You Should Know Before, During and After Severe Weather

UNION, N.J. – May 31, 2017 – Despite the forecasts that call for the 2017 Atlantic hurricane season to be less active than a year ago, Elizabethtown Gas customers should prepare now to keep themselves and their families safe before any naturally-occurring weather event.

Hurricane season, a six-month period that lasts through November, is typically the time of year when the potential for tropical depressions, tropical storms or hurricanes peaks. This period also can lead to tornados and related weather emergencies, such as flooding. 

Elizabethtown Gas is providing the following recommended guidelines associated with natural gas safety during a weather emergency:


Detecting Gas Leaks

  • If customers smell the rotten egg odor that is often associated with natural gas, they should immediately leave the affected area; call 9-1-1 then the 24-hour emergency response line at 1-800-492-4009 from a safe location.
  • Residents should never try to identify the source of a leak themselves.
  • If the odor of gas is present, do not use a telephone or cellular phone, turn light switches on or off, operate any appliance or do anything that might cause a spark, such as lighting a match.

Damage Prevention

  • Strong winds and saturated grounds could cause trees to become uprooted. Before removing downed trees, customers should dial New Jersey One Call by calling 8-1-1 or 1-800-272-1000 to have the location of underground utility lines marked, because downed trees could become tangled with the natural gas lines.
  • If a natural gas meter is damaged or gas line is exposed, immediately leave the area; call 9-1-1 then the 24-hour emergency response line at 1-800-492-4009 from a safe location.

Meter Safety

  • Customers are encouraged to know where to locate their natural gas meter.
  • Following a weather emergency, ensure the gas meter is visible, and the area surrounding the meter is free of trash and debris. Mechanical equipment used after the storm to clean up a location may damage the meter if it is hidden.
  • If a natural gas meter is damaged or gas line is exposed, immediately leave the area; call 9-1-1 then the Elizabethtown Gas 24-hour emergency response number at 1-800-492-4009.

Appliance Safety

  • Customers are advised to leave their natural gas service on during a hurricane or severe storm. Most gas appliances have safety valves that shut off the flow of gas automatically if the pilot light goes out.
  • If flooding occurs at a residence or business and the gas appliances are under water, customers are advised not to operate their appliances until a safety inspection is conducted.

Natural Gas Generators

  • During a power outage, natural gas generators provide continuous fuel supply from an existing natural gas line. While these units are available in a range of sizes to meet various energy needs, customers are encouraged to contact Elizabethtown Gas prior to installation to determine whether their service line and meter meets load requirements for the generator’s safe and efficient operation.

 

For information about natural gas safety, visit www.elizabethtowngas.com/safety.

About Elizabethtown Gas

Elizabethtown Gas is one of seven natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Elizabethtown Gas provides natural gas delivery service to approximately 286,000 residential, business and industrial natural gas customers in New Jersey. In operation since 1855, the company serves parts of Union, Middlesex, Sussex, Warren, Hunterdon, Morris and Mercer counties. Elizabethtown Gas focuses on delivering exceptional service to its customers every day, and was ranked highest in customer satisfaction with residential natural gas service in the East among midsize utilities, two years in a row, by J.D. Power and Associates.* Elizabethtown Gas also is committed to economic growth and development in New Jersey and was recognized in 2016 with the Economic Impact Award by the Supplier Diversity Development Council. For more information, visit www.elizabethtowngas.com and connect with the company on Facebook (Facebook.com/ElizabethtownGas) and Twitter (Twitter.com/etowngas).

About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.6 million natural gas utility customers through its regulated distribution companies in seven states and more than 1 million retail customers through its companies that market natural gas and related home services. Other nonutility businesses include asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit Southern Company Gas at southerncompanygas.com.

 

Media Contact Information

Media Relations:
media@sjindustries.com
Telephone: 609-561-9000 x4496

Investor Contact:
Dan Fidell (609) 561-9000 x7027
dfidell@sjindustries.com

News Archives


Corporate Sustainability Report

Customer Service

Can't find what you need on our site? Click or tap below to contact us via message or phone. We are happy to help you.

Contact Us >

811: Call Before You Dig

Call 811 before you dig – it's the law! Click or tap below for further information on utility pipeline markouts and pipeline safety.

Learn More >

Regulatory Information

Click or tap below to access our regulatory filings and tariff information.

Learn More >