About Us > Press Room > 2018 > J.D. Power: Elizabethtown Gas Ranks Highest in Customer Satisfaction for Fourth Consecutive Year


J.D. Power: Elizabethtown Gas Ranks Highest in Customer Satisfaction for Fourth Consecutive Year

UNION, N.J. – Oct. 30, 2018 – For the fourth consecutive year, Elizabethtown Gas ranks highest in customer satisfaction for midsize utilities that serve between 125,000 and 399,000 residential customers in the East, according to the J.D. Power 2018 Gas utility residential Customer Satisfaction study. 

“This year Elizabethtown Gas was acquired by SJI (NYSE: SJI)”, and with SJI’s support the goal was to ensure a seamless transition for our customers without compromising on our customer service”, said Brian MacLean, President Elizabethtown Gas. This honor is a testament to the teams hard-work, and dedication to delivering exceptional customer service while fueling local communities with safe, reliable, affordable natural gas.”

Elizabethtown Gas earned a 738-point customer service rating out of 1,000 point-scale, leading all midsize utilities in the East in the areas of price, communication and corporate citizenship. The business also experienced gains in safety and reliability. Results are based on responses from more than 64,000 national online surveys between September 2017 July 2018.

About Elizabethtown Gas

Elizabethtown Gas, subsidiary of SJI (NYSE: SJI), delivers safe, reliable, and affordable natural gas and promotes energy efficiency to approximately 292,000 residential, commercial and industrial customers in parts of Union, Middlesex, Sussex, Warren, Hunterdon, Morris and Mercer counties. For four years in a row, Elizabethtown Gas has ranked highest in customer satisfaction for residential gas service among east midsize utilities by J.D. Power and Associates. For more information, visit elizabethtowngas.com.

About SJI

SJI (NYSE: SJI), an energy services holding company based in Folsom, NJ, delivers safe, reliable, affordable natural gas service to approximately 681,000 customers in New Jersey and Maryland through its three regulated natural gas utilities - South Jersey Gas, Elizabethtown Gas and Elkton Gas. SJI’s non-utility businesses within South Jersey Energy Solutions promote efficiency, clean technology and renewable energy by providing customized wholesale commodity marketing and fuel management services; acquiring and marketing natural gas and electricity for retail customers; and developing, owning and operating on-site energy production facilities. SJI Midstream houses the company’s interest in the PennEast Pipeline Project. Visit sjindustries.com for more information about SJI and its subsidiaries.

Media Contact Information

Media Relations:
Telephone: 609-561-9000 x4496

Investor Contact:
Dan Fidell (609) 561-9000 x7027

News Archives

Corporate Sustainability Report

Customer Service

Can't find what you need on our site? Click or tap below to contact us via message or phone. We are happy to help you.

  Contact Us

811: Call Before You Dig

Call 811 or visit Call811.com before you dig – it's the law! Click or tap below for further information on utility pipeline markouts and pipeline safety.

  Learn More

Regulatory Information

Click or tap below to access our regulatory filings and tariff information.

  Learn More