Natural Gas Leaks, Odors or Emergencies

Contact Us

At Elizabethtown Gas, our goal is to make every customer experience an outstanding one. Whether you’re calling with a simple question about your service or to report an emergency, you’ll talk to someone who’s prompt, professional and courteous, regardless of whether you talk to us on the phone or email us.

Here’s how to get in touch with us:

Report Leaks, Odors and Emergencies

Call 1-800-492-4009. We’re here 24 hours a day. (Y hablamos español.)

Payment Mailing Addresses
Customer bill payments can be mailed to:

Regular Payment Mailing Address     
Elizabethtown Gas                                                  
P.O. Box 11811                                                      
Newark, NJ  07101-8111                                     

Overnight Remittance Payment Mailing Address
Elizabethtown Gas
296 State Street
Perth Amboy, NJ 08861  OR

Elizabethtown Gas
12 West Jersey Street
Elizabeth, NJ 07201

Call Before You Dig
Even with small projects, like planting trees and shrubs, it’s important to call us at least three full business days before you dig to make sure you’re not digging where there are gas lines or other utility lines. Just dial 811 – or 1-800-272-1000 – to reach New Jersey One Call.

Call Customer Service

We’re here to help our customers with any of their questions or concerns from 7 a.m. to 8 p.m., Monday through Friday, and on Saturdays from 9 a.m. to 1 p.m. (Y hablamos español.)

To reach us by phone, call 1-800-242-5830.

You can email our Customer Care Center at etgcustcare@aglresources.com.

**IMPORTANT --  DO NOT email us regarding a possible leak or natural gas emergency, instead please call 1-800-492-4009 away from the possible leak. 

If it’s time to convert your home or business to natural gas, call one of our account managers at 1-800-611-0480. Or you can send an e-mail to gasisnatural@aglresources.com.

Get Information About Our Company

To get general information about Elizabethtown Gas, contact our parent company by calling 404-584-4000, or write to:

AGL Resources Inc.
P.O. Box 4569
Atlanta, GA 30302-4569

Only members of the news media may contact the communications department:

Duane Bourne
757-616-7510

Tami Gerke
404-558-2307


Our speakers’ bureau can provide Elizabethtown Gas experts to talk to school groups, civic organizations and other groups. Topics we can cover include safety, careers in the natural gas industry, conservation tips and the advantages of gas appliances. Just call 757-616-7510.

To give us feedback about our Web site, send an e-mail to corpcomm@aglresources.com.