Understanding My Residential Bill

As the cost of goods and services increase, we work every day to ensure we are providing you the safest, most reliable, lowest cost natural gas we can. We don't mark up or profit from the price you pay for natural gas. You pay what we pay. Because natural gas prices have risen to unprecedented levels, your rate for Gas Charges will be higher this season. But there are ways to reduce your energy usage and save money. Several factors determine the amount of your gas bill every month and it’s important for you to understand them. 

Base Rate Increases
The New Jersey Board of Public Utilities (NJBPU) approved a rate increase for Service and Distribution Charges, which affects the Usage Costs portion of your bill, effective September 1, 2022. These rate changes resulted from the more than $260 million in investments made to operate and strengthen the safety, reliability, and sustainability of the system we use to deliver natural gas to your home.
The change in your monthly bill assuming usage of 100 therms per month is (A therm is a unit of heat measurement used to calculate your gas usage and charges. Keep in mind everyone’s therm use is different so the cost increase will vary depending on the amount of therms used each month. 100 therms is for a typical winter month):
Residential Therms 100 July 1, 2022 bill September 1, 2022
bill With Increases
Change
Service and Distribution Charge increase $110.59 $120.97 $10.38

Natural Gas Prices are Increasing 
The market cost of natural gas (“BGSS”) has increased. However, ETG does not profit from the cost of natural gas. You pay what we pay. The NJBPU approved a rate increase for BGSS Charges, which affects the Natural Gas Costs portion of your bill, effective October 1, 2022.
The change in your monthly bill assuming usage of 100 therms per month is (A therm is a unit of heat measurement used to calculated your gas usage and charges. Keep in mind everyone’s therm use is different so the cost increase will vary depending on the amount of therms used each month. 100 therms is for a typical winter month):
Residential Therms 100 September 1, 2022 bill October 1, 2022 bill
With BGSS Increase
Change
BGSS increase $120.97 $144.89 $23.92
Keep in mind everyone’s therm use is different so the cost increase will be different depending on the amount of therms used each month.

Other Rate Changes
In addition, the NJBPU also approved rate changes for certain of the Consolidated Adjustment Charges (“CAC”), which affects the Usage Costs portion of your bill, effective October 1, 2022.
The change in your monthly bill assuming usage of 100 therms per month is (Keep in mind everyone’s therm use is different so the cost increase will vary depending on the amount of therms used each month. 100 therms is for a typical winter month):
Residential Therms 100 October 1, 2022 bill
With BGSS Increase
October 1, 2022 bill
With BGSS and CAC Increases
Change
CAC increase $144.89 $147.73 $2.84

Estimated Meter Readings
Weather can interfere with our ability to read your meter. When weather is an issue, an estimated meter reading is used. Sometimes the estimate is higher than your actual natural gas usage and results in a higher than normal gas bill. If that happens, the adjustment will be reflected in the following month’s bill. Or, if you’d like, you can snap a photo of your meter reading and email it to correspondenceETG@sjindustries.com, or enter the meter reading in My Account and we'll adjust the bill. Be sure to include your name, service address, and meter reading in the email.

Cooler Weather
The temperature outside impacts when we turn our heat on and how warm we prefer our showers to be. Therefore, when the temperature drops, you may use more natural gas to heat your home and water. Visit Conserve for tips for saving energy & money.  

Increase in Appliance Usage 
Your natural gas appliances work harder during colder weather which could cause your bill to be higher.

Below is an explanation of the main sections of your gas bill to help you understand how your bill is calculated each month. It may be helpful to have your bill handy as you review the information.

Understanding Your Bill

There are two primary parts that make up your bill – Usage Costs and Natural Gas Costs.

 
 

What you can do to help reduce your natural gas bill.

Reduce the number of therms you use. Simply put, the less therms you use, the lower your bill. You can trust that we’re helping you save energy and money without sacrificing comfort. Simple things like turning down your thermostat or sealing air leaks and drafts can help. In addition, Energy Efficiency programs, financial incentives, and resources are available to ETG customers. Here's what you can do:

  • Get instant rebates and discounts on smart thermostats and water-saving fixtures – elizabethtowngas.com/marketplace

  • Find easy ways to reduce your energy usage with a quick, online assessment - etg.energysavvy.com

  • Visit ETGsaveenergy.com for information on money-saving Energy Efficiency programs, exclusively for ETG customers:

    • Upgrade to high-efficiency gas heating and water heating equipment with 0% APR financing for 7 years through our On-Bill Repayment Program (OBRP) and up to $1,500 in rebates
    • Quick Home Energy Checkup (QHEC) - FREE In-home Assessment
    • Home Performance with ENERGY STAR® - whole house comprehensive energy efficiency assessment
    • Replace your washer and/or gas dryer with eligible ENERGY STAR appliances and receive up to $300 in rebates
      Low/Moderate Income – additional incentives available
  • ​Visit elizabethtowngas.com/conserve for simple energy saving tips
     

 

Trouble paying your natural gas bill?

Financial assistance is available. Utility Bill Assistance programs are available to help you pay and manage your energy bills. For resources and online applications, visit Energy Assistance.

Visit My Account or speak with a Customer Service Representative about a Payment Arrangement to pay your balance over time.
 

 

Natural gas is still your best value.

Rest assured, natural gas is still the most affordable residential energy source according to the Department of Energy’s recently-released 2022 residential energy forecast and natural gas continues to be significantly less expensive than other energy sources.

Natural Gas vs. Oil
Natural Gas Furnace (95%) Oil
(80%)
Savings $ Savings %
$1,001 $2,566 $1,565 61%
Natural Gas vs. Propane
Natural Gas Furnace (95%) Propane (80%) Savings $ Savings %
$1,001 $2,842 $1,841 65%
Natural Gas vs. Electric
Natural Gas Furnace (95%) Electric (Resistance) Savings $ Savings %
$1,001 $3,119 $2,118 68%
Natural Gas vs. Electric Heat Pump
Natural Gas Furnace (95%) Electric 6.8 HSPF Savings $ Savings %
$1,001 $1,528 $527 34%

Existing homes converting from other fuels to natural gas.
Assuming standard efficiency for 12-18 years old existing equipment and high efficiency for new natural gas equipment.

 

Average annual savings when switching from alternative heat sources and assume use of high efficiency natural gas equipment. Actual savings vary based on usage and energy source. Comparisons based on October 2022 EIA oil and propane data, July 2022 EIA electric data, and ETG’s October 2022 natural gas rate. Availability of natural gas is not guaranteed and contingent upon household proximity to natural gas main.
 

We appreciate our customers and the community and will continue to deliver value with safe, reliable, affordable natural gas.

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