Awards & Recognitions

#1 in Customer Satisfaction with Residential Natural Gas Service in the East among Midsize Utilities, 10 Years in a Row. ETG also achieved #1 for: Safety & Reliability, Billing & Payment, Price, Corporate Citizenship, and Communications. For J.D. Power 2023 award information, visit jdpower.com/awards

ETG was named "Easiest To Do Business With” utility in the 2020, 2021, 2022, 2023, and 2024 Cogent Syndicated studies.

• Phone service
• Making payments
• Ease of interacting with website and mobile access

Utility Customer Champion (residential) based upon data from the 2020, 2021, 2022 & 2023 Cogent Syndicated Utility Trusted Brand & Customer Engagement™ Residential Studies. High rating includes engaging customers in meaningful ways.

ETG was named a 2021 & 2023 Most Trusted Brand in the Cogent Syndicated study. Brand trust is measured by a composite score of our performance on:

• Customer Focus
• Community Support
• Communications Effectiveness
• Reliable Quality
• Environmental Dedication
• Company Reputation

ETG was named an Environmental Champion in the Cogent Syndicated study in 2020 & 2023. High ratings include:

• Committed to using environmentally friendly energy
• Provides tools/progrms to help customers save energy
• Supports environmental causes
• Encourages green initiatives for buildings/vehicles
• Seeks ways to protect the environment

American Gas Association Industry Leader Accident Prevention Award 4 Years in a Row