Utility Bill Assistance

PLEASE NOTE: Significant changes were made to the Utility Assistance programs for a two year period, starting on 10.1.21.  The changes include:

  • Income thresholds will increase, allowing more customers to receive Utility Assistance
  • The USF monthly benefit will increase from $150 to $180
  • The USF Fresh Start program will reset. Customers approved for the USF program over the next two years will be screened for the Fresh Start program if arrears are greater than $60

We're here to help

Please review the programs available below and apply directly.

  • If you would like to speak with a Customer Service Representative about a Payment Arrangement on a pending or past due balance, please call 1.800.242.5830, Monday through Friday, 7:00 AM – 8:00 PM.
  • If you have a pending or past due balance and are not able to make any payments at this time due to the pandemic, please email us at correspondenceETG@sjindustries.com. We'll note your account and ask that you contact us back in 30 days to provide an update on your ability to pay at that time.

Utility Bill Assistance Programs:

Utility Bill Assistance Fact Sheet


COVID-19 Emergency Rental/Utility Assistance Program Phase II

The COVID-19 Emergency Rental/Utility Assistance Program Phase II provides temporary rental or utility assistance to low and moderate-income households affected by the COVID-19 pandemic. Customers who need assistance in paying their rent and/or utility bills are encouraged to apply. Visit your county website below for more information.


Low Income Home Energy Assistance Program (LIHEAP)

Online Applications Now Available. Customers with a household income at or below specific income limits can apply. Utility heating customers typically receive an average of $300 toward their electric or gas bill. Apply online Energyassistance.nj.gov or call 1.800.510.3102.


Recipients of the federal Low-Income Home Energy Program may be eligible to receive an additional grant of up to $700.00 in LIHEAP Emergency funding. To be eligible, you must be a LIHEAP recipient and have received a shut off notice. You may apply for a LIHEAP Emergency Grant at your local agency from March 16 through June 30 each year.

Universal Service Fund (USF)

If you apply for LIHEAP, you are also applying for Universal Service Fund (USF). Electric or gas utility customers can receive from $5 to $180 per month toward their utility bills. USF accepts applications year round. Apply online Energyassistance.nj.gov or call 1.800.510.3102.

USF Fresh Start (Erase your past due balance!)

USF customers are automatically enrolled in the USF Fresh Start program if their natural gas bill is in arrears of more than $60. Participants are required to pay their current bill on-time, every month, for 12 months, to have a past due balance erased. 1/12th of a participant’s overdue balance will be waived each month their current bill is paid.

LIHEAP/USF Application  

Payment Assistance for Gas and Electric (PAGE)

PAGE is a state-funded utility assistance program that helps low to moderate-income families in New Jersey pay their utility bills.  The PAGE GRANT is administered by the Affordable Housing Alliance and is funded by the Board of Public Utilities (BPU). It is a financial assistance program designed to help households across the state of New Jersey who are experiencing economic hardship and struggling to pay their electric and natural gas bills.

If you are a New Jersey resident who rents or owns a home and are facing a crisis situation that includes a documented notice of overdue payment for gas and/or electric service—you may qualify.  For more information call, 1.855.465.8783 or visit http://www.njpoweron.org/.

PAGE Application - English     PAGE Application - Español

Lifeline Assistance Program

Lifeline is a utility assistance program that offers $225 to individuals who meet the eligibility requirements of the Pharmaceutical Assistance to the Aged and Disabled program or who receive Supplemental Security Income. For more information, please visit the website or call 800.792.9745.

Income qualifications - 2021-2022 Energy Assistance Yearly Income Guidelines

HH Size USF LIHEAP NJ Shares Min NJ Shares Max PAGE Grant Max Lifeline
1 $51,520 $40,181 $25,760 $51,520 $66,968 $28,769
2 $69,680 $52,545 $34,840 $69,680 $87,575 $45,270
3 $87,840 $64,908 $43,920 $87,840 $108,180  
4 $106,000 $77,272 $53,000 $106,000 $128,786  

Find your local agency



NJ Shares assists income-eligible households in paying their energy, telephone and water bills. New Jersey SHARES provides relief to people who are not eligible for other types of assistance.  For more information, please visit njsharesgreen.org or call 866.657.4273 

HomeServe Cares

Aid for homeowners faced with a service emergency who (1) do not have a service plan, the necessary funds to cover emergency home repairs and no other funding sources available for the repairs; and (2) for whom delay in repair will cause a serious health and safety hazard. For eligibility information and to apply - homeserve.com/sc/corporate-social-responsibility/homeserve-cares

Let's take care of each other. Share this information with your family, friends and neighbors.

Energy Saving Programs

NJ Comfort Partners

NJ Comfort Partners is a free energy saving and energy education program for qualified low-income customers. The program helps you save energy and money while making your home more energy-efficient.
For more information, please visit the website or call 800.915.8309. 

Home Weatherization for Income Qualified Customers

Free home weatherization is available for income-qualified customers that includes a free energy assessment and completion of measures to make their home more energy efficient. Learn more here

Stay Connected

To access account information, review your bill, or make payments, and tips for saving energy and money, sign up for My Account. Securely manage your account from anywhere -- on your computer, tablet or mobile device. It's easy, safe & convenient.

Contact us:
Call: 1.800.242.5830
Email: correspondenceETG@sjindustries.com

Donate to NJ Shares

New Jersey residents who wish to help their less fortunate neighbors pay their energy bills may do so by making a tax-deductible donation to NJ SHARES. 

Learn More


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