Staying Connected While Keeping Distance

Your well-being is at the heart of every decision we make. We are doing what we can to ensure the safety and peace of mind for employees, customers and our communities.

We'll work with you

We will not disconnect service for residential customers who have been unable to make regular payments due to impacts from COVID-19. While customers will continue to receive bills and past-due notices, Elizabethtown Gas is committed to working with you to establish a Payment Arrangement that meets your needs.

We're here to help - Review programs listed below and apply directly. If you would like to speak with a Customer Service Representative about a Payment Arrangement on a pending or past due balance, please call 1.800.242.5830, Monday through Friday, 7a.m.-8p.m. If you have a pending or past due balance and are not able to make any payments at this time due to the pandemic, please email us at correspondenceETG@sjindustries.com. We'll note your account, and ask that you contact us back in 30 days to provide an update on your ability to pay at that time.

Support is available.

We recognize that challenging times may continue for residents and businesses. Convenient options are available.

Financial Assistance programs are available:

Low Income Home Energy Assistance Program (LIHEAP)

Online Applications Now Available. Customers with a household income at or below specific income limits can apply. Utility heating customers typically receive an average of $300 toward their electric or gas bill. Apply online Energyassistance.nj.gov or call 1.800.510.3102.

LIHEAP EMERGENCY

Recipients of the federal Low-Income Home Energy Program may be eligible to receive an additional grant of up to $600.00 in LIHEAP Emergency funding. To be eligible, you must be a LIHEAP recipient and have received a shut off notice. You may apply for a LIHEAP Emergency Grant at your local agency from March 16 through June 30 each year.

Universal Service Fund (USF)

If you apply for LIHEAP, you are also applying for Universal Service Fund (USF). Electric or gas utility customers can receive from $5 to $150 per month toward their utility bills. USF accepts applications year round. Apply online Energyassistance.nj.gov or call 1.800.510.3102.

USF Freshstart

First-time USF customers are automatically enrolled in the USF Fresh Start program if their natural gas bill is in arrears of more than $60.00. Participants are required to pay their current bill on-time, every month, for 12 months, to have a past due balance erased.

PAGE (Payment Assistance for Gas and Electric)

PAGE is a state-funded utility assistance program that helps low to moderate-income families in New Jersey pay their utility bills.  The PAGE GRANT is administered by the Affordable Housing Alliance and is funded by the Board of Public Utilities (BPU). It is a financial assistance program designed to help households across the state of New Jersey who are experiencing economic hardship and struggling to pay their electric and natural gas bills.

If you are a New Jersey resident who rents or owns a home and are facing a crisis situation that includes a documented notice of overdue payment for gas and/or electric service—you may qualify.  For more information call, 1.855.465.8783 or visit http://www.njpoweron.org/.

Lifeline Assistance Program

Lifeline is a utility assistance program that offers $225 to individuals who meet the eligibility requirements of the Pharmaceutical Assistance to the Aged and Disabled program or who receive Supplemental Security Income. For more information, please visit the website or call 800.792.9745

Income qualifications - Energy Assistance Yearly Income Guidelines

HH Size USF LIHEAP Lifeline NJ Shares
1 $23,604 $25,524 $28,399 $51,064
2 $31,896 $34,476 $34,817 $68,984
3 $40,188 $43,440   $86,904
4 $48,468 $52,404   $104,824

Find your local agency

 

NJ SHARES

NJ Shares assists income-eligible households in paying their energy, telephone and water bills. New Jersey SHARES provides relief to people who are not eligible for other types of assistance.  For more information, please visit njsharesgreen.org or call 866.657.4273 

 

Let's take care of each other. Share this information with your family, friends and neighbors.

Stay Connected

For ongoing health and safety reasons, our in person Customer Service Centers remain closed at this time. We look forward to offering this convenient service option again as soon as we can, in coordination with our regulatory, government and health partners. In the meantime, check and money order payments can be mailed to:
Elizabethtown Gas Payment Processing Center
PO Box 6031
Bellmawr, NJ 08099

Other correspondence can be sent electronically to correspondenceETG@sjindustries.com or by mail to Elizabethtown Gas, 520 Green Lane, Union, NJ 07083.

To access account information, review your bill, or make payments, and tips for saving energy and money, sign up for My Account. Securely manage your account from anywhere -- on your computer, tablet or mobile device. It's easy, safe & convenient.

Contact us:
Call: 1.800.242.5830
Email: correspondenceETG@sjindustries.com

Stay Updated

Click here for information on Elizabethtown Gas COVID-19 Response and Preparedness.

 

Stay Informed

We are taking care of the team that is taking care of you.

Ensuring health and safety may delay us a bit. However, we are doing our best to provide you with safe, reliable, affordable natural gas and diligently following safety protocols including:
  • Practicing social distancing and requiring the use of Personal Protective Equipment ("PPE") by our field employees (face covering, gloves, or more if needed) in situations where social distancing is not possible.
  • Reinforcing training and education to ensure our field employees are exercising caution and carefully assessing any risks that would prevent them from performing work due to COVID-19 concerns.
  • Requesting that customers disclose any information around respiratory or other COVID-like illness within their household prior to our field employees entering a property.

Stay Safe & Beware of Scammers

Unfortunately, scammers are using this time of health and financial uncertainty to attempt to deceive us. Therefore, it’s important that we avoid becoming victims by taking precautions:
  • Never provide your social security number or banking information to anyone initiating contact with you claiming to be a utility representative or requesting you to send money.
  • Always ask to see a company photo ID before allowing any utility worker into your home or business.
  • If you’re unsure, please call us at 1.800.242.5830.

Additional Resources

Avoid rumors and inaccurate information by visiting sites with official information on COVID-19. Please consult the following resources:

We are in this together and are dedicated to providing a source of stability in these uncertain times. Together, we will pull through this and emerge stronger.

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