Moving forward, together.

When we shifted our workforce to remote and emergent work only in March 2020, we did so to protect the collective health and safety of our employees, customers and the communities we serve. That priority remains our highest and we thank you for your patience and partnership. As we continue to adapt our business, we’re committed to providing our customers safe, reliable, affordable service, while striving to deliver the exceptional customer experience you deserve.

As we move forward together, we want you to know:
 
  • We will not disconnect service for residential customers who have been unable to make regular payments due to impacts from COVID-19. While customers will continue to receive bills and past-due notices, Elizabethtown Gas is committed to working with you to establish a Payment Arrangement that meets your needs.
  • For ongoing health and safety reasons, our in person Customer Service Centers remain closed at this time. We look forward to offering this convenient service option again as soon as we can, in coordination with our regulatory, government and health partners. In the meantime, check and money order payments can be mailed to

    Elizabethtown Gas Payment Processing Center
    PO Box 6031
    Bellmawr, NJ 08099

    Other correspondence can be sent electronically to correspondenceETG@sjindustries.com or by mail to Elizabethtown Gas, 520 Green Lane, Union, NJ 07083.

Support is available.

We recognize that challenging times may continue for residents and businesses. Convenient options are available.

You May See Us in Your Neighborhood

As an essential service provider, you may see us reading your meter or performing a required service. As construction restrictions are lifted, we are adding to the work our teams can do, so you may see even more of us.

In June, our field teams resumed construction activity including new business installations, renewals of existing gas mains and services, meter exchanges and other necessary compliance work to maintain the safety, reliability, and reach of our system.

We are taking care of the team that is taking care of you. 

Ensuring health and safety may delay us a bit. However, we are doing our best to provide you with safe, reliable, affordable natural gas and diligently following safety protocols including:

  • Practicing social distancing and requiring the use of Personal Protective Equipment ("PPE") by our field employees (face covering, gloves, or more if needed) in situations where social distancing is not possible.
  • Reinforcing training and education to ensure our field employees are exercising caution and carefully assessing any risks that would prevent them from performing work due to COVID-19 concerns.
  • Requesting that customers disclose any information around respiratory or other COVID-like illness within their household prior to our field employees entering a property.

Stay Safe & Beware of Scammers

Unfortunately, scammers are using this time of health and financial uncertainty to attempt to deceive us. Therefore, it’s important that we avoid becoming victims by taking precautions:

  • Never provide your social security number or banking information to anyone initiating contact with you claiming to be a utility representative or requesting you to send money.
  • Always ask to see a company photo ID before allowing any utility worker into your home or business.
  • If you’re unsure, please call us at 1.800.242.5830.
 
 

ADDITIONAL RESOURCES

Avoid rumors and inaccurate information by visiting sites with official information on COVID-19. Please consult the following resources:


We are in this together and are dedicated to providing a source of stability in these uncertain times. Together, we will pull through this and emerge stronger.