Protect Yourself from Payment Scams

Beware of Scammers

Don’t be a victim… be prepared.

Scammers may pretend to be from Elizabethtown Gas. Know the Scams.

  • Scammers try to trick utility customers into providing personal or financial information.
  • Scammers use a variety of contact methods that simulate how ETG connects with you – phone, email, and in-person.
  • Never provide your social security number or banking information to anyone initiating contact with you claiming to be a utility representative.
  • We will never require you to use only one type of payment or ask you to pay by prepaid cards, gift cards or through third party wire transfers or apps.
  • Check your monthly account statement. If you do not have a large overdue balance, it’s unlikely that you would be disconnected.
  • We will generally not demand immediate or urgent “on the spot” payments if you have not previously been contacted about an overdue balance. We use mail, phone and in-person communications to make sure you have advance notice of an overdue balance before disconnecting service.
  • Always ask to see a company photo ID before allowing any utility worker into your home or business.
  • Trust your instincts. If you’re unsure, call us - 1.800.242.5830.
 

Report Fraudulent Activity

  • If you think you may have been the victim of a scam, call us at 1.800.242.5830and then file a report with your local police department. 

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811: Call Before You Dig

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