Protect Yourself from Payment Scams

Don’t be a victim… be prepared.

Scammers may pretend to be from Elizabethtown Gas. Know the Scams.

• Scammers try to trick utility customers into providing personal or financial information.
• Scammers use a variety of contact methods that simulate how ETG connects with you – phone, email, and in-person.
• Never provide your social security number or banking information to anyone initiating contact with you claiming to be a utility representative.
• We will never require you to use only one type of payment or ask you to pay by prepaid cards, gift cards or through third party wire transfers or apps.
• Check your monthly account statement. If you do not have a large overdue balance, it’s unlikely that you would be disconnected.
• We will generally not demand immediate or urgent “on the spot” payments if you have not previously been contacted about an overdue balance. We use mail, phone and in-person communications to make sure you have advance notice of an overdue balance before disconnecting service.
• Always ask to see a company photo ID before allowing any utility worker into your home or business.
• Trust your instincts. If you’re unsure, call us - 1.800.242.5830.

 

Report Fraudulent Activity

• If you think you may have been the victim of a scam, call us at 1.800.242.5830, and then file a report with your local police department.