Safety is Our Top Priority

Coronavirus (COVID-19) Message to Customers 

We're committed to maintaining a safe and reliable system for you. We go beyond state and federal requirements when it comes to pipeline safety and we encourage you to do your part too.

Call 811 or Visit Call811.com Before You Dig

Whenever you're planning a project that requires digging in your yard (gardening, landscaping, home improvements, demolition, etc.), call 811 or visit Call811.com first.

  • Have utility lines marked before you dig.
  • Avoid damage to underground lines that could cause service disruption, property damage, or injury.
  • Plan in advance to avoid damage, repairs, project delays and costly fines.

Be safe. Call 811 or Visit Call811.com Before You Dig!

Pipeline Awareness

We carefully and proactively maintain and improve our network of pipes that safely deliver natural gas to your home or business.

  • Regular visual inspections, routine maintenance, and surveys.
  • In 2019, 68.4 miles of pipeline was upgraded with new polyethylene plastic for increased durability and safety.
  • Over the last five years we have invested approximately $373.1 million in the modernization of our infrastructure.
  • Our modernized system & processes reduce environmental impact.

Smell gas? Act fast!

LEAVE THE BUILDING IMMEDIATELY. Call 911 and Elizabethtown Gas 1.800.492.4009

  • Natural gas is odorless. A harmless chemical is added to natural gas, which makes it smell like rotten eggs. So, if you smell rotten eggs, you may be smelling natural gas. And it’s time to act.
  • Avoid causing a spark:
    • Do not light a match or smoke.
    • Do not turn appliances or lights on or off.
    • Do not use a flashlight.
    • Do not start a car.
    • Do not use a telephone.

Carbon Monoxide – What is it? How do I detect it?

  • Carbon monoxide, or "CO" is an odorless, colorless, tasteless gas that can cause illness or death.
  • Your best defense is prevention. Install a CO detector in your home and check or replace the battery regularly. A good time is when you change the time on your clocks each spring and fall.
  • The most common symptoms of CO poisoning are headache, dizziness, weakness, upset stomach, vomiting, chest pain, and confusion. Install a carbon monoxide detector.
  • Signs of carbon monoxide buildup are stuffy or stale air, very high humidity, fallen soot from your chimney or draft hood, and a hot draft coming from your draft hood.
  • Keep the area surrounding your gas appliances clear from clutter or trash.

If you suspect carbon monoxide exposure: LEAVE THE AREA IMMEDIATELY, call 911 and seek medical attention.

Scams and Fraud

There are times when an Elizabethtown Gas representative may knock on your door. All ETG representatives, including our Contractors and Heath Consultants carry ID. The ID should include the following: company logo, photo of employee or contractor, employee number or name of contractor company, expiration date, and the name of the employee or contractor.

  • Although our uniforms may differ depending on the season and the kind of work we do, our employees will always have an ID.
  • Our employees will gladly provide you their supervisor’s name if asked.
  • If you're in doubt about the identity of someone coming to your home, call us at 1.800.242.5830, Option 4.
  • If you ever feel unsafe, call 911.

 

Appliance Safety

When using natural gas appliances, always remember to:

  • Follow the owner’s manual instructions and only use your appliances for their intended purpose.
  • Never use your oven or range top to heat your home.
  • Change the filter on your furnace a minimum of every three months.
  • Keep the area around your furnace and water heater clear.
  • Keep flammable or combustible items away from gas appliances and equipment.
  • Gas appliances should have proper air circulation at all times.

Grill Safety

  • Keep grill in a well-ventilated area.
  • Keep potentially combustible materials away from the grill.
  • Keep children and pets away from the grill area.
  • Regularly clean any accumulated grease or fat.
  • Don’t use the grill if you smell gas.
  • Don’t use the grill to cook indoors.

Customer Service

Can't find what you need on our site? Click or tap below to contact us via message or phone. We are happy to help you.

  Contact Us

811: Call Before You Dig

Call 811 or visit Call811.com before you dig – it's the law! Click or tap below for further information on utility pipeline markouts and pipeline safety.

  Learn More

Regulatory Information

Click or tap below to access our regulatory filings and tariff information.

  Learn More