Customer Contact Center
We're here for you!
Our Customer Service Team is ready to help you. If you are looking for answers to frequently asked questions, please visit our FAQ page.
Frequently Asked QuestionPlease fill out the form below to contact us.
Do not use this form to report a gas leak! Leave the building, and call 911 and Elizabethtown Gas 1.800.492.4009 immediately.
Customer Contact Center: 1.800.242.5830
Customer Contact Center hours:
- Monday through Friday: 7a.m.–8p.m.
- Check your balance, pay your bill and more through our automated response system 24/7.
To verify your account, please have the following available:
- Account number
- Billing & service address
- The last four digits of your Social Security number/Your driver's license number
- Your email address
Avoid potentially long waits and get faster customer service assistance by following these tips:
- Best days to call us are on Wednesdays and Thursdays.
- Avoid calling on Mondays, Tuesdays before noon and the day after a holiday - these are our busiest times.
- Email us at correspondenceETG@sjindustries.com
- Try the search function (magnifying glass) & you may be able to quickly find your answer on out website.
- If you must speak with a Customer Service Representative, use the callback option and maintain your place in line.