How Slamming Happens

Slamming often occurs when a third-party energy supplier — sometimes posing as a utility employee, a current supplier, or a trusted intermediary — contacts you to “switch” your account. Tactics may include:

• Calling or visiting in person to claim you must switch suppliers.
• Intimidating you into signing up without reading the terms.
• Lying about your current supplier or service status 

Real-World Example

A Bucks County, PA business owner reported her gas supplier was changed without her consent. The new rate was $2.38 per therm vs. her old rate of .68 cents per therm, and she received no confirmation notices. After canceling, she was promised a refund but never received it. The company has a poor BBB rating and multiple consumer complaints, including alleged slamming.

Risks of Slamming

• Financial loss: Higher rates or unexpected charges.
• Service disruption: If the new supplier’s supply quality or reliability is poor.
• Loss of control: You may not know the terms until after the switch.
• Reputational harm: If the new supplier has a history of poor service or complaints.

How to Protect Yourself

• Verify the representative: Never share your account or bill details with someone you don’t recognize.
• Check for official notices: Legitimate supplier changes should be confirmed by both the new supplier and your utility.
• Review contracts carefully: Read all terms before signing, especially rate schedules and cancellation clauses.
• Document all communications: Keep records of calls, emails, and in-person meetings.
• Report suspicious activity: Contact your utility’s customer service or a consumer protection agency (e.g., BBB, Public Utilities Commission).
• Use third-party risk assessment tools: If you’re a business, apply vendor/supplier risk checklists to vet new energy providers before onboarding 

Key Takeaway

Slamming is a predatory tactic that can cost you money and disrupt your energy supply. Always confirm any supplier change with your utility, verify the identity of the person making the request, and be wary of aggressive or deceptive sales tactics. If you suspect slamming, act quickly to reverse the change and seek reimbursement.