About Us > Press Room > 2017 > Elizabethtown Gas Ranks Highest in Customer Satisfaction in the East Midsize for Third Straight Year


Elizabethtown Gas Ranks Highest in Customer Satisfaction in the East Midsize for Third Straight Year

UNION, N.J. – Sept. 20, 2017 – For the third consecutive year, Elizabethtown Gas ranks highest in customer satisfaction for midsize utilities that serve between 125,000 and 399,000 residential customers in the East, according to the J.D. Power 2017 Gas Utility Residential Customer Satisfaction Study.

“This honor is a product of hard work and our team’s commitment to improving our business every day,” said Brian MacLean, president of Elizabethtown Gas. “We are dedicated to delivering exceptional service and hold ourselves accountable to our customers first and foremost. Moving forward, we will continue to provide a world class customer experience and deliver upon our commitment to fuel their daily lives.”

Elizabethtown Gas’ overall customer satisfaction index score increased 45 points this year, from 700 to 745. The rating is 24 points higher than the regional average. The ratings are based on a 1,000-point scale.

The company experienced year-over-year gains in all six component of the study, which include safety and reliability, billing and payment, price, corporate citizenship, communications and customer service outreach to their customers. The company leads all midsize utilities in the East in the areas of price, corporate citizenship, communications and customer service, according to the study.

The 2017 Gas Utility Residential Customer Satisfaction Study measures satisfaction among residential customers of 85 large and midsize U.S. natural gas utility companies. These results are based on responses from more than 61,000 online interviews between September 2016 and July 2017.

To learn more about Elizabethtown Gas, visit www.elizabethtowngas.com.

About Elizabethtown Gas

Elizabethtown Gas is one of seven natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Elizabethtown Gas provides natural gas delivery service to approximately 286,000 residential, business and industrial natural gas customers in New Jersey. In operation since 1855, the company serves parts of Union, Middlesex, Sussex, Warren, Hunterdon, Morris and Mercer counties. Elizabethtown Gas focuses on delivering exceptional service to its customers every day, and was ranked highest in customer satisfaction with residential natural gas service in the East among midsize utilities, two years in a row, by J.D. Power and Associates.* Elizabethtown Gas also is committed to economic growth and development in New Jersey and was recognized in 2016 with the Economic Impact Award by the Supplier Diversity Development Council. For more information, visit www.elizabethtowngas.com and connect with the company on Facebook (Facebook.com/ElizabethtownGas) and Twitter (Twitter.com/etowngas).

About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.6 million natural gas utility customers through its regulated distribution companies in seven states and more than 1 million retail customers through its companies that market natural gas and related home services. Other nonutility businesses include asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit Southern Company Gas at southerncompanygas.com.


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